Terms and conditions for Translation Jet ApS, CVR no: DK-37407887
The Customer ("Customer") receives an electronic copy of these terms and conditions and they are deemed to be accepted by the Customer as part of the agreement entered into between the parties. Translation Jet encourages the Customer to read these terms and conditions carefully.
1 Contractual basis
The following terms and conditions apply to all Translation Jet's deliveries of services and products, including AI-generated content, translations and professional proofreading (hereinafter referred to as "Content"), unless the terms and conditions have been specifically deviated from by express written agreement between the Customer and Translation Jet (collectively referred to as the "Parties").
As quality, service and fast delivery times are important to both the Customer and Translation Jet, Translation Jet is free to decide which of Translation Jet's employees, business partners or subcontractors we assign to work on the Content.
The Customer agrees that communication by email constitutes written documentation and that acceptance of offers and invoices sent by email to the email address provided by the Customer shall be deemed to have been delivered when sent.
2 Entering into an agreement
Agreements for the provision of Content will commence by:
using the "Order by email" form on the website or by contacting Translation Jet directly.
specification of which service the Customer needs a quote for (e.g. a complete website translation, post-editing of AI translations, professional proofreading of AI content, etc.)
An agreement is considered concluded when:
a written offer from Translation Jet is accepted by the Customer.
The Customer receives an email confirmation from Translation Jet confirming receipt of the order.
The offer expires after 30 days, after which the Customer must reconfirm the offer with Translation Jet.
3 Right of cancellation
Once the agreement is finalised, Translation Jet starts working on the Content. Therefore, no right of cancellation is offered. Translation Jet is entitled to payment according to the agreed price that the Customer and Translation Jet have agreed upon by e-mail, regardless of whether the Customer cancels the agreement. If the Customer cancels the agreement, the Customer will receive the completed part of the Content, if such part exists.
4 Setting expectations and defining the task
Translation Jet performs tasks professionally with a focus on good service, communication and high quality. The Customer understands and recognises that AI-generated Content, combined with professional proofreading, can be worded in many different ways. It is therefore important to set clear expectations and consider Translation Jet's different products (e.g. Light post-editing or Full post-editing) before the Customer orders and before Translation Jet starts working with the Content.
When ordering, the Customer is encouraged to provide Translation Jet with instructions, reference materials, term lists and other relevant information. In addition, the Customer should specify any special requests or needs, such as specific wording, phrasing, context or specifications of a more technical nature regarding the format in which the Content is to be delivered. Translation Jet can meet almost all requirements and wishes, but it is the Customer's responsibility to inform and communicate any special requirements and wishes before Translation Jet starts working.
5 Objections and remediation
Any objections to delivered Content must be made within 14 days of the delivery date. After this period, the Content is deemed to have been delivered to the Customer's satisfaction and the Customer may not make any claims or withhold payment.
Translation Jet is obliged to deliver high-quality Content in accordance with the Customer's requirements and expectations (see section 4). In the event that the Customer is dissatisfied with the Content that Translation Jet has delivered, Translation Jet has the right to rectify the problem.
These terms and conditions may be further customised based on your specific business requirements, legal advice and regional legislation.
6 Prices, invoicing and payment
Translation Jet always states the price in the quotation/order confirmation sent to the Customer. All prices are exclusive of VAT, taxes, duties and fees. Translation Jet reserves the right to change prices with prior notice.
Invoicing takes place at reasonable intervals, usually at the end of the month or immediately after delivery of the Content, based on, among other things, the Customer's preferences. The payment deadline is clearly stated on the invoice or as mutually agreed in the Customer's cooperation agreement with Translation Jet or as described in the quotation.
7 Intellectual property rights
Translation Jet is obliged to comply with relevant legislation, including the law on intellectual property rights. As Translation Jet cannot verify ownership of intellectual property rights and copyrights on material, the Customer assumes responsibility for the material submitted for translation or proofreading. AI-generated Content in particular can be challenging to validate and may contain factual errors for which Translation Jet cannot accept responsibility. Therefore, the Customer is fully responsible for validating the Content, especially if it is generated in whole or in part with the help of AI.
If there is reasonable suspicion that the Customer has infringed intellectual property rights in connection with material sent by the Customer, Translation Jet shall be entitled to make a claim for damages against the Customer in accordance with the legal principles applicable under Danish law.
The Customer will of course be granted the necessary rights to use the Content to a reasonable extent. Copyrights and other intellectual property rights to the Content remain the property of Translation Jet. The Customer may therefore not share the Content with other parties so that they are able to copy the Content without prior authorisation from Translation Jet.
8 Delivery time and liability
Translation Jet commits to deliver the Content at the agreed time. However, Translation Jet reserves the right to make reservations for unforeseen circumstances such as illness, death, sudden emergencies, force majeure or similar, which may cause delays. Translation Jet cannot be held liable for any consequences of delays in delivery.
Translation Jet shall also not be held liable for delays caused by problems with the material supplied by the Customer, including problems with the reception or decoding of Content sent via digital solutions such as email.
The financial liability is limited to an amount corresponding to Translation Jet's fee (excluding VAT) for the Content in question. Translation Jet is not liable for indirect and consequential losses (e.g. printing and distribution costs, loss of time, resources, profits, data, reputation, etc.)
9 Data protection and confidentiality
Translation Jet emphasises mutual trust and confidentiality. All information by and about the Customer, whether received by e-mail or generated using AI, is handled confidentially and in full compliance with the general rules and principles of Danish law on personal data processing.
Translation Jet does not disclose confidential information to third parties unless it is deemed necessary for the performance of the work or is required by law. Translation Jet's handling of customer data complies with the applicable data protection legislation. In addition, we follow our own strict protocols for how we handle customer data, including Content and personal data.
If the Customer has additional requirements for how Translation Jet handles the Customer's data, Translation Jet is open to commit to these requirements in order to protect the Customer's data; this could, for example, be in the form of a special confidentiality statement in connection with the sale or acquisition of companies, share issues and the like.
Translation Jet has implemented comprehensive measures to protect all registered data, including, but not limited to, customer data, content and personal information and other confidential information. All servers that store and save customer content are encrypted and ISO 27001 certified so that none of this data is shared with third parties. In addition, all project managers and translators working with Translation Jet must sign an internal confidentiality agreement. However, certain personal data such as name, address, company registration number, telephone number and email may be shared with Translation Jet's business partners or subcontractors to the extent necessary to deliver the agreed Content.
The Customer has the right to object to and restrict the processing of their data, including the right to withdraw their consent to the data processing. The Customer shall at all times be able to access the information that Translation Jet has collected about the Customer. Further information on the Customer's rights can be found in the Danish Data Protection Agency's guide on the rights of data subjects, which can be accessed via the following link: https://www.datatilsynet.dk/.
10 Disagreements between the Parties
Translation Jet has no other interest than to provide good quality and good service to the satisfaction of the Customer and in accordance with the expectations described in section 4. Translation Jet always seeks open discussion to find mutually acceptable solutions in the event of disagreements. In the event that the Parties are unable to reach a satisfactory solution, any dispute or disagreement regarding the understanding and scope of the Agreement and these terms and conditions shall be settled by the Danish courts in accordance with Danish law. The Copenhagen City Court is the venue for any disputes between the Parties.
11 Other provisions
Translation Jet attaches great importance to the accuracy and correctness of all information on the website and in any communication with the Customer, including quotations/order confirmations and terms and conditions. However, Translation Jet reserves the right to correct any typos, spelling mistakes and the like.
The terms and conditions apply from 1 December 2023.